0329-Vicky-About product MOQ

Initially, the customer asked how much freight would be required for 250 sets of customized package logos. I told the customer that the Men's soap MOQ was 1,000 sets and calculated the freight and product cost from 1,000 sets to the customer's address. the customer replied, "I want to place the order." 

I immediately told the customer that our process was to make a Trade Assurance order first and then pay the deposit before arranging the mock sample. the customer agreed, and I sent it to the customer with a formal offer sheet. Because there were four kinds of fragrances, the customer needed to choose one fragrance to order 1000 sets, but at this time the customer said that only 250 sets were needed. 

When I stressed to the customer again that our MOQ was 1000 sets, the customer replied firmly "I will not be placing the order." 

I immediately told the customer that I could send samples to him for a try. I believed that he would like our products after receiving the samples, but the customer said that he would continue to look for other suppliers. 

At this time, I still didn't give up. I insisted on telling the customer that we could guarantee the quality to his satisfaction, but the customer still insisted on only 250 sets of each fragrance, and later I compromised and told him that he could accept each fragrance 250 sets, but the price would be higher, and finally the customer gave up us. 

To sum up, it is because every product has corresponding MOQ requirements, which is difficult to give in. Even if it is given in, the cost price needs to be increased. If the customer can accept it, we can do it. If we can't accept any persuasion, we can only choose to let go. After all, no one will do a loss-making business. 

Although this customer did not accept our price, but I still told him "Please feel free to contact me if you need anything." at least the impression on the customer is good, what if you think of us again?