玉石FAQ模板

1. Are you a Trading Company Or Manufacturer?
We are one of the leading direct manufacturers in China which do natural Crystal Business.

2. Are your stones natural?
Absolutely, all the stones we use are 100% natural. We have natural certification for each stone.

3. Can you make an OEM design jade roller or gua sha?
Of course, we accept any OEM design.

4. Can you print the packing box with my design?
Yes, no problem, just need to offer your design artwork for the box. Before that, we will provide you box die-cut.

5. What's MOQ for customized logo and Box Package?
Only 500 pcs

6. What's your Production Lead Time?
Sample Time: 3-5 days; Bulk Order Time: 15-20 days.

7. What's your shipping Method?
Usually delivered by courier, like DHL, UPS, FedEx; also bulk cargo by air & sea.

8. Do you have more product styles besides displaying on the website?
Yes, there are 20-30 new styles that come out each season. Just feel free to contact us for the Catalog.

9. What's your Service Time:
7x24 Hours, we will reply to you within 12 hours after your inquiry.

1. 你是贸易公司还是制造商?

我们是国内领先的天然水晶直接制造商之一。

2. 你的石头是天然的吗?

当然，我们使用的所有石头都是100%天然的。我们对每一块石头都有天然认证。

3.你能做Oem设计订书机或文具吗?

当然，我们接受任何oem设计。

4. 你能把我设计的包装盒打印出来吗?

是的，没问题，只需要提供你的设计作品的盒子。在此之前，我们将为您提供盒模切。

5. 定制logo和盒装的起订量是多少?

仅100件

6. 你们的生产交货期是多少?

样品时间:3-5天;批量订购时间:25-30天。

7. 你们的运输方式是什么?

通常通过快递，如DHL, UPS, FedEx;也可以空运和海运散装货物。

8.除了网站上的展示，你们还有更多的产品款式吗?

是的，每一季有20-30款新款式。请随时与我们联系以获取目录。

9. 你们的服务时间是:

7x24小时，我们将在您询价后的12小时内回复您。

1. Can I have samples? How long can I receive samples?
For sure, samples are available. The shipment is about 5-7 days by FedEx.

2. Can you accept small trial order?
Yes, trial orders are welcomed, we are pleased to provide all kinds of support to customers.

3. Can I have a discount?

As you know, the cost of raw materials is reduced for larger quantities.
Our company has a ladder discount, the discount will bigger with the quantity to reach more.
Be free to contact us for the products you like.

4. Can I visit your factory?
You are most welcome to visit us, you will see the products and services we can offer.

5. Can you provide customized products with my private label?
For sure, we are more than pleased to offer your private label services.
Low MOQ 100 pcs for logo printing, help your Amazon, ins, and Shopify business.

6, can you do dropshipping?
I am sorry, but dropshipping is not available for us.

7. How do you guarantee the quality?
Professional technology test and Quality control full inspection on the production line and random inspection before shipment.

1. 能给我样品吗?我多久能收到样品?

当然，样品是可用的。通过DHL大约5-10天的时间。

2. 你们能接受小批量试订吗?

是的，欢迎试订单，我们很高兴为客户提供各种支持。

3.能给我打折吗?

我们公司有阶梯折扣，折扣会随着数量的增加而增加。

您喜欢的产品请随时与我们联系。

4. 我可以参观你们的工厂吗?

欢迎您的参观，您将看到我们可以提供的产品和服务。

5. 你能提供我私人标签的定制产品吗?

当然，我们非常乐意为您提供私人标签服务。

logo打印的最低起订量100台，帮助您的亚马逊，ins, Shopify业务。

6、你们能送货吗?

当然，我们可以提供特快专递服务。欢迎联系我们了解更多详情。

7. 你们如何保证质量?

专业的技术检测和质量控制，产线全检，发货前抽检。

Q: Are you a factory or trade company?
A: Factory.

Q: What matters to you?
A: Our mission is to let the best products in China go abroad.
Meanwhile, our customers around the world have a happy business in China.

Q: What do you do?
A: Our product lines include beauty tools, relaxation massagers, and housewares.

Q: Could it be OEM and ODM?
A: Sure, welcome.

Q: Do you offer a better price than the factory?
A: We are a manufacturer that provides the most competitive price.

Q: How to buy your products?
A: Contact our sales team. Will do our best service for you.

Q: OEM & ODM could be offered? A: Yes, we support OEM & ODM as a factory and we can produce what you want per your special design. Q: How long time can I get the goods? A: For sample/small quantity orders normally within 3-5 working days. For Mass production, the order will be around 15-20 days after payment. Q: What testing certificates do you have? A: BSCI, FDA, ISO, CE certificate. Besides, marketing investment is the key to achieving success, we will support you with marketing activities and any other required certifications. Q: Will you supply samples to test the quality? A: We are honored to offer you free samples, but the shipping cost will be paid by the buyer. We can refund the money when you place the order. Q: What are your strengths? A: China's Leading Beauty and Personal Care Products Manufacturer 100% QC inspection Before Shipment.Best Quality & Best Service with Competitive Price.Best After-sale service and Technical support. Q: How about the quality of your products? A: We stand out in our industry by having a complete production chain and industry-leading testing laboratories. From raw materials to the final product in the factory, each product goes through a sophisticated production process and strict quality control.

问:可以提供OEM和ODM吗?

A:是的，我们工厂支持OEM和ODM，我们可以根据您的特殊设计生产您想要的产品。

问:多长时间可以到货?

答:对于样品/少量订单，通常在3-5个工作天内。如果是大批量生产，订单在付款后30-45天左右。

问:你有什么测试证书?

A:CE,ROHS,IC,FCC认证。此外，营销投资是成功的关键，我们将支持您的营销活动和其他所需的认证。

问:你们会提供样品来测试质量吗?

A:我们很荣幸为您提供免费样品，运费将由买方支付。我们可以在您下单时退款。

问:你的优点是什么?

A:中国领先的美容及个人护理产品制造商。出货前100% QC检验。最好的质量，最好的服务和有竞争力的价格。最好的售后服务和技术支持。

你们的产品质量怎么样?

A:我们拥有完整的生产链和行业领先的检测实验室，在同行业中名列前茅。从原材料到工厂的最终产品，每一件产品都经过了复杂的生产过程和严格的质量控制。

Q1. Why choose us? A.

1 . Free sample & Packaging design

2 . OEM/ODM Service: Customize products according to customer requirements and quickly adjust production lines.

3 . Sustainable Development: Leading the way in sustainability, our factory embraces environmental certifications and implements energy

4. High-Quality Product: 16 automatic production lines with advanced equipment and strict quality control process; Passed ISO9001,GMPC ISO22716, GMP US FDA, SME TA certification, etc

Q2. Can I customize the product? A. Yes. We can customize product hardware according to your design and make your own brand logo.

Also, we can package the products according to your request. We can also accept OEM orders.

Q3. Can I have free samples? A. We can offer samples for free, but the shipping cost shall be negotiated by both sides.

Q4. What's the delivery time? A. 10-15 days after PP samples are confirmed.

Q5. How to order? A. Inquiry → Quotation → Negotiation → Samples → PO/PI → Mass production →Book Space → Balance/Deliver → Further.

Q1。为什么选择我们?

答:我们生产按摩产品已有十多年了。我们所提供的是物美价廉的产品。

Q2。我可以定制产品吗?

答:Abosolutely。我们可以根据您的设计定制产品硬件，制作您自己的品牌logo。我们也可以根据您的要求包装产品。我们也可以接受OEM订单。

第三季。我可以要免费样品吗?

A.我们可以免费提供样品，但运费由双方协商。

第四季度。送货时间是什么时候?

A.存款后25天。

Q5。如何点餐?

A.询价→报价→议付→来样→PO/PI→量产→订位→平衡/发货→进一步。

Q: I'm shopping at your company for the first time, how can I trust you?
A: We totally understand if you have some doubts about us at our first cooperation. You are welcome to visit our company.
or our factory anytime you like.

Q: If I register on your website, Can you protect my privacy right?
A: As you can see from the link "Privacy Notice". We collect your information only for the purpose of providing you
with the best products, and efficient customer service. We will not sell (or trade or rent) personally identifiable information
to other companies as part of our regular course of business.

Q: Are the quality of your product guaranteed?
A: We have QC to control the quality one by one. So do not worry about the quality.
If there are some defective items, we can refund your money or send you new items as compensation.

Q: Are you covering the duty to our country?
A: Many countries charge two kinds of tax when you import anything from overseas. You are responsible for finding out
the situation in your own country. We don't accept any return or refund resulting from your refusal to pay the duties or taxes. But what we can do is declare less value on commercial invoices in order to let you pay less tax.

Q: I'm looking for some products which are not shown on your website, can you make me a special order?
A: We value our cooperation between us. so, if you can show us the picture of the produce you need, our efficient
co-workers will spring out to deal with your order. Our factory will speed up your special order.

问:我第一次来贵公司购物，我怎么能信任你们呢?

A:如果你们在第一次合作时对我们有疑问，我们完全理解。欢迎您来我们公司参观。 

或者随时来我们工厂。您也可以选择PayPal(更快、更安全的支付方式)来支付您的订单。

问:如果我注册了你们的网站，你们能保护我的隐私权吗?

答:你可以从“隐私通知”的链接中看到。我们收集您的信息只是为了向您提供最好的产品和高效的客户服务。我们不会出售(或交易或出租)个人身份信息

作为我们常规业务的一部分。

问:你们产品的质量有保证吗?

A:我们有质量管理人员对质量逐一进行控制。所以不要担心质量。

如果产品有缺陷，我们可以退款或者给您寄新的作为补偿。

问:你是否尽到对我们国家的责任?

A:当你从海外进口任何东西时，许多国家征收两种税。你有责任找到答案

你自己国家的情况。我们不接受因您拒绝支付关税或税金而导致的任何退货或退款。但是我们可以做的是在商业发票上少申报一些金额，这样可以少交一些税。

问:我在找一些你们网站上没有的产品，你能给我做一个特别的订单吗?

A:我们重视我们之间的合作。所以，如果你能给我们看一下你们所需要的产品的图片，我们会很方便的

同事们会跳出来处理你的订单。我们工厂会为你的特殊订单加快速度。

Q: How do you control the quality? A: Boymay has a reliable and strict quality control system,100% aging testing before packaging. Third-party inspections are also acceptable.

In case of quality problems, we can contact us at any time. We will help you solve the problem. Q: What payment ways available? A: Boymay suggests Trade Assurance. Also, we accept TT, Cash and other options.D/P D/A L/C are acceptable. Q: How do you ship the goods and how long does it take? A: Usually by DHL, UPS, FEDEX, TNT. It usually takes 3-7 days to arrive. By air, and by sea are also acceptable.

EXW, DDU, DDP, FOB, CIF, DAP...All terms are available. Q: Have you experience with Amazon? Can you offer Amazon warehouse shipping and sticker service? --All yes! Q: Have you experience in Shopify? Can you offer dropshipping service? --I am sorry, but dropshipping is not available for us. Q: What’s the delivery time? Fast shipping time available. Sample: 1-2 days Color Customization, Logo Customization, Packaging Customization：5-7days Small Qty: 1-5 days Large order: 10 or 15 days

问:你们如何控制质量?

A:POLEVIEW有可靠严格的质量控制体系，包装前100%老化测试。第三方检验也可以接受。如果有质量问题，我们可以随时联系我们。我们会帮你解决这个问题。

问:有哪些付款方式?

A:poleview建议提供贸易担保。我们也接受电汇，西联汇款，现金和更多其他选择。付款交单、承兑交单、信用证可以接受。

问:你们怎样装运货物?需要多长时间?

A:通常通过DHL、UPS、联邦快递和TNT。通常需要3-6天才能到达。空运、海运也可以。Exw, ddu, ddp, fob, cif, dap…所有条款都是可用的。

问:你在亚马逊有工作经验吗?你能提供亚马逊的仓库运输和贴纸服务吗?

——是的!

问:你有在Shopify工作的经验吗?你们能提供送货服务吗?

——是的!

问:如果产品有缺陷如何退货?

所有产品都有一年的保修期。我们将提供在线支持或更换，如果您收到的产品是

有缺陷的。

2)如果您与我们联系详细退货流程，并确保一切顺利，请将货物退回给我们。

问:什么时候交货?

发货时间快。

样本:1-2天

颜色定制，Logo定制，包装定制:5-7天

数量少:1-5天

大额订单:10或15天

1. What's your best price for these products? 

A: The price is negotiable. It can change according to your quantity or package. 

when you are making an inquiry, please let us know the quantity you want. 

2. What’s your MOQ?  Can I mix styles and colors? 

A: For customized style, we usually require MOQ for 500pcs per model per color. 

If you have to mix styles and colors, the price may be slightly higher than that of one color or one modal. 

3. What is your packing based on the price you quoted? 

A: The price we quoted is based on a Bubble bag and white paper bag then the export carton that we normally use. 

4. How does your factory do regarding quality control? 

A: Quality is a priority. All the products will be 100% checked before shipment . We check our products one by one before we pack and ship to make sure they are all that you ordered, to make sure the quantity and in good condition. 

5. What kind of people are suitable to use eye massagers? 

A: With visual fatigue and pseudo-myopia, use the eye for the long term with asthenopia, having been wearing glasses for the long term, facing a computer, cellphone, or pad screen every day. 

Tip1:We do not recommend customers use an eye massager if they have cataracts, have undergone eye operation, have retina condition, etc.

1. 这种产品你们的最低价是多少?

A:价格可以商量。它可以根据你的数量或包装而改变。

询价时，请告知你们所需的数量。

2. 你们的最小起订量是多少?我可以把款式和颜色混搭吗?

A:对于定制的款式，我们通常要求每种颜色每种型号最小起订量为500件。

如果非要混款配色，价格可能会比一色一模略高。

3.根据你们所报的价格，你们的包装情况如何?

A:我们所报的价格是基于我们通常使用的气泡袋和白色纸袋再加上出口纸箱。

4. 你们工厂在质量控制方面做得怎么样?

A:质量是第一位的，所有的产品在装运前都要经过百分之百的检查。我们在包装和装运前都要逐一检查，以确保所有的产品都是你们所订购的，以确保数量和状况良好。

1.  What is the shipping way? 

Usually we ship by air, sea or express ( DHL,FedEx,UPS,TNT,DPD ect) 

2.  How about the sample policy? 

Sample of stock are free , sample of customized is USD50-USD200, delivery time is about 2-7 days, shipping cost by buyers. 

3.  What about the payment options? 

TT,Alibaba trade insurance,Western Union, Alipay,L/C etc. 

4.  How do you control the product quality? 

1)Processional QA& QC system by our factory: raw material tested,before processing,quality control 100% inspection before 

package,100% inspection for full packed products. 

2)Test report:REACH,LFGB,SGS,GOTS,BSCI,OEKO,MSDS,CA65 pro etc. 

3)Third part inspection company like SGS, BV inspection acceptable. 

5. What is the production time? 

Stock delivery time by 2-5 days , customized delivery time by 12-15 days , depend on order quantity 

6. What is your customized service? 

Logo,logo label,package, color, pattern, size,material etc. 

7. What free service you can got when you work with us ? 

Free design by our professional designer;  free picture and video by our professional photographer;  free sample;  free barcode, UPC code, FBA labeling service;  free inspection service,free after-sales service etc.

1. 运输方式是什么?

通常我们通过空运，海运或快递(DHL,FedEx,UPS,TNT,DPD等)

2. 样本策略如何?

现货样品免费，定制样品50- 200美元，发货时间约2-7天，运费由买方承担。

3.付款方式如何?

TT、阿里巴巴贸易保险、西联汇款、支付宝、信用证等。

4. 你们如何控制产品质量?

1)本厂采用专业的QA& QC体系:原料检测，加工前，质量控制100%检验

包装，100%全包装产品检验。

2)检测报告:REACH,LFGB,SGS,GOTS,BSCI,OEKO,MSDS,CA65 pro等。

3)第三方检验公司如SGS, BV检验可以接受。

5.生产时间是多少?

库存交货时间按2-5天，定制交货时间按12-15天，视订单数量而定

6.你们的定制服务是什么?

标志，标志标签，包装，颜色，图案，尺寸，材料等。

7.和我们一起工作，你能得到什么免费服务?

专业设计师免费设计;免费图片和视频由我们的专业摄影师;免费样品;免费条码、UPC码、FBA贴标服务;免费检验服务，免费售后服务等。

1.  What is the shipping way? 

Usually we ship by air, sea or express ( DHL,FedEx,UPS,TNT,DPD ect) 

2.  How about the sample policy? 

Sample of stock are free , sample of customized is USD50-USD200, delivery time is about 2-7 days, shipping cost by buyers. 

3.  What about the payment options? 

TT,Alibaba trade insurance,Western Union, Alipay,L/C etc. 

4.  How do you control the product quality? 

1)Processional QA& QC system by our factory: raw material tested,before processing,quality control 100% inspection before 

package,100% inspection for full packed products. 

2)Test report:REACH,LFGB,SGS,GOTS,BSCI,OEKO,MSDS,CA65 pro etc. 

3)Third part inspection company like SGS, BV inspection acceptable. 

5. What is the production time? 

Stock delivery time by 2-5 days , customized delivery time by 12-15 days , depend on order quantity 

6. What is your customized service? 

Logo,logo label,package, color, pattern, size,material etc. 

7. What free service you can got when you work with us ? 

Free design by our professional designer;  free picture and video by our professional photographer;  free sample;  free barcode, UPC code, FBA labeling service;  free inspection service,free after-sales service etc.

1. 运输方式是什么?

通常我们通过空运，海运或快递(DHL,FedEx,UPS,TNT,DPD等)

2. 样本策略如何?

现货样品免费，定制样品50- 200美元，发货时间约2-7天，运费由买方承担。

3.付款方式如何?

TT、阿里巴巴贸易保险、西联汇款、支付宝、信用证等。

4. 你们如何控制产品质量?

1)本厂采用专业的QA& QC体系:原料检测，加工前，质量控制100%检验

包装，100%全包装产品检验。

2)检测报告:REACH,LFGB,SGS,GOTS,BSCI,OEKO,MSDS,CA65 pro等。

3)第三方检验公司如SGS, BV检验可以接受。

5.生产时间是多少?

库存交货时间按2-5天，定制交货时间按12-15天，视订单数量而定

6.你们的定制服务是什么?

标志，标志标签，包装，颜色，图案，尺寸，材料等。

7.和我们一起工作，你能得到什么免费服务?

专业设计师免费设计;免费图片和视频由我们的专业摄影师;免费样品;免费条码、UPC码、FBA贴标服务;免费检验服务，免费售后服务等。

① When can I get the price?
- We usually quote within 24 hours after we get your inquiry.Surely you can also contact us by email. so that we can quote in a short time.

② Can you accept the customization?
- Yes. Customization is acceptable for us including logo, shape, size as well as packing details.

③ How can I get a sample?
- After confirming the price, you can require for samples as well as other detailed information.

④ How long can I get the sample?
- Generally for delivery is within 7-10 days. Usually we send the samples by express.Certainly you can use your own courier account or prepay us if you do not have one.

⑤ What about the lead time for mass production?
- Honestly speaking, it depends on the order quantity and the actual production schedule. Generally the lead time of MOQ is about 35 days.

⑥ What are your company’s advantages?
- R&D Department - Advanced
Sales Department - Professional
Production Department - Well-organized
Inspection Department – Responsible

我什么时候能得到价格?

我们通常在收到询价后24小时内报价。当然你也可以通过电子邮件联系我们。这样我们可以在短时间内报价。

你能接受定制吗?

——是的。定制是可接受的为我们包括标志，形状，大小以及包装细节。

我怎样才能拿到样品?

确认价格后，你可以要求样品和其他详细信息。

我多久能拿到样品?

一般在7-10天内交货。通常我们用快递寄样品。当然，您可以使用您自己的快递账户，或者如果您没有的话，可以提前支付给我们。

批量生产的交货期是怎样的?

说实话，这要看订单数量和实际生产进度而定。MOQ的交货期一般在35天左右。

你们公司的优势是什么?

—研发部—高级

销售部-专业

生产部——组织严密

检验部门-负责

1. How about the sample policy?
We will provide for free samples for stock items, some products still be charge the sample fee, and shipping cost of all samples should be paid by customer.

1.Q: Can you do OEM order?                                                                                                                                                           

Q: Can I get a sample before order in bulk?

A: Samples are available. 

Q: How can I pay for the samples? Delivery time?

A: Paypal & W.U. are ok. We arrange delivery in 1-5 working days upon payment and ship by DHL/UPS/TNT etc. Will arraive in 3-7 working days.

Q: Are you factory? Can you manufacture the device as I wish?

A: We are factory with our own R&D team. OEM & ODM are available.

Q: What is the delivery time of OEM orders? 

A: 15-25 working days upon payment.

问:在批量订购之前，我可以先得到样品吗?

A:有样品。

问:我如何支付样品费?交货时间?

A: Paypal和w.u都可以。我们安排在付款后1-5个工作日内发货，并通过DHL/UPS/TNT等方式发货。3-7个工作天内到达。

问:你们是工厂吗?你能按我的要求制造这个装置吗?

A:我们是一家有自己研发团队的工厂。可OEM和ODM。

Q: OEM订单的交货时间是多少?

付款后15-25个工作日。