通用faq

1. What is the shipping method?

 Usually we ship by air, sea or express (DHL, FedEx, UPS, TNT, DPD, etc.)

2. What is the sample policy?

Stock samples are free, customized samples are USD50-USD200, the delivery time is about 2-7 days, and the freight is borne by the buyer.

3. What is the payment method?

TT, Alibaba Trade Insurance, Western Union, Alipay, L/C, etc.

4. How do you control product quality?

1) Process QA and QC system in our factory: raw material testing, before processing, quality control 100% pre-inspection

Packaging, 100% inspection of fully packaged products.

3) Third-party inspection companies, such as SGS, BV inspection are acceptable.

5. What is the production time?

In-stock lead time 2-5 days, customized lead time 12-15 days, depending on order quantity

6. What is your customized service?

Logo, logo label, packaging, color, pattern, size, material, etc.

7. What free services can I get by cooperating with us?

Free design by our professional designers; free pictures and videos provided by our professional photographers; free samples; free barcode, UPC code, FBA labeling services; free testing services, free after-sales service, etc.

1.运输方式是什么？

 通常我们通过空运、海运或快递（DHL、FedEx、UPS、TNT、DPD 等）运送

2. 样本政策如何？

库存样品免费，定制样品为 USD50-USD200，交货时间约为 2-7 天，运费由买家承担。

3. 付款方式如何？

TT，阿里巴巴贸易保险，西联汇款，支付宝，信用证等。

4、你们如何控制产品质量？

1）我们工厂的工艺 QA 和 QC 系统：原材料测试，加工前，质量控制 100% 前检验

包装，100% 检验完整包装的产品。

3）第三方检验公司，如 SGS、BV 检验可接受。

5.生产时间是多少？

库存交货时间 2-5 天，定制交货时间 12-15 天，取决于订单数量

6.你们的定制服务是什么？

标志，标志标签，包装，颜色，图案，尺寸，材料等。

7.与我们合作可以获得哪些免费服务？

由我们的专业设计师免费设计；我们的专业摄影师提供的免费图片和视频；免费样品;免费条码、UPC码、FBA贴标服务；免费检测服务，免费售后服务等。

1. Q: Is the glass easy to break? when putting it in the refrigerator.

Answer: Don't break the refrigerator! It can be stored in the refrigerator -20 degrees for more than 1 year, and the non-refrigerator will not crack.

Thicker and stronger glass is safer for facial use and transportation.

And the gel solution does not freeze at -20°C in the freezer.

2. Q: Can we customize gel color? and custom logo on the glass?

A: Yes, custom pantone color of gel liquid and logo printing on glass handle, we can do it for you!

3. Q: Are you a factory or a trading company?

A: We are more than 7 years 100% factory located in Huizhou, SGS and Alibaba certified gold supplier.

4. Q: Sampling time? Production time?

A: About 1-2 days (existing samples), or 7-10 days for customized gel color puck with logo print.

      Depending on your order quantity and requirements, the production time is about 10-35 days.

1、问：玻璃容易碎吗？ 当把它放在冰箱里时。

答：不要打破冰箱！ 可以在冰箱-20度保存1年以上，非冰箱不开裂。

更厚更坚固的玻璃在面部使用和运输过程中更安全。

并且凝胶液在冷冻室-20℃时不结冰。

2. 问：我们可以定制凝胶颜色吗？ 和玻璃上的自定义标志？

答：是的，凝胶液体的定制 pantone 颜色和玻璃手柄上的标志印刷，我们都可以为您做到！

3. 问：你们是工厂还是贸易公司？

A: 我们是超过 7年 100% 工厂位于惠州市，SGS 和阿里巴巴认证的金牌供应商。

4. 问：采样时间？ 生产时间？

A: 大约 1-2 天（现有样品），或 7-10 天定制带有徽标印花的凝胶彩色冰球。

     根据您的订单数量和要求，生产时间约为 10-35 天。

Q1. Are you a manufacturer?

A: Yes. As a manufacturer with many years of experience, we have acquired sufficient expertise and proficiency. rely on ourselves

factory, we offer you our best quality products because we have a well-equipped product department and quality inspection department.

Q2. How do I know if my product has been delivered?

A: We will notify you of the tracking number for your reference, or you can contact us anytime for shipment information.

Q3. How is the product quality?

A: We guarantee to strictly control every detail of the product. Every product is carefully inspected and tested before delivery.

Q4. How is your MOQ?

A: The minimum quantity for some items is only 500 pieces. For more details, please feel free to contact us.

Q5. Do you accept OEM or ODM orders?

A: Yes, based on our own design team, we have the ability to handle various OEM orders. Large OEM and ODM orders are fully welcome. for

For mutual benefit, we spare no effort to satisfy our customers in every possible way.

Q6. How is the delivery time?

A: Usually within 15~20 days. It also depends on your order quantity.

Q7. What are your payment terms?

A: Usually by T/T, L/C at sight, Paypal (small amount)

Q8. What is the shipping method?

A: Formally ordered by sea/air.

Express via DHL/FEDEX/TNT etc. for small quantities.

Q1。你是制造商吗？

答：是的。作为一家拥有多年经验的制造商，我们已经获得了足够的专业知识和熟练程度。依靠我们自己

工厂，我们为您提供我们最优质的产品，因为我们拥有设备齐全的产品部和质检部。

Q2。我如何知道我的产品是否已送达？

答：我们会通知您追踪编号供您参考，或者您可以随时联系我们以获取货件信息。

Q3。产品质量如何？

A: 我们保证严格控制产品的每一个细节。每个产品在交付前都经过仔细检查和测试。

Q4。你的起订量如何？

A: 某些商品的最低数量仅为 500 件。欲了解更多详情，请随时与我们联系。

Q5。你们接受 OEM 或 ODM 订单吗？

A: 是的，基于我们自己的设计团队，我们有能力处理各种 OEM 订单。完全欢迎大型 OEM 和 ODM 订单。为了

互惠互利，我们不遗余力地以各种可能的方式满足我们的客户。

Q6。交货时间如何？

答：通常在 15~20 天内。这也取决于您的订单数量。

Q7.你们的付款条件是什么？

通常通过 T/T、L/C 即期、Paypal（少量）

Q8.运输方式是什么？

通过海运/空运正式订购。

通过 DHL/FEDEX/TNT 等小批量快递。

1. Q: Is the glass easy to break? When should it be stored in the refrigerator?

A: No breaking glass and non-frozen gel in the refrigerator for more than 1 year! The glass we use is high quality thicker and stronger glass food grade with cosmetic grade polymer gel liquid inside. Non-toxic, reusable and environmentally friendly.

2. Q: Can you do DDP shipping, small MOQ?

  A: Yes, we can provide you with a small MOQ of 1 box, we can do DDP shipping, express shipping, sea shipping to many different countries, please check with us on a case-by-case basis, thank you.

3. Q: Are you a factory or a trading company?

   A: We are a factory located in Guangdong city for more than 7 years

4. Q: Sampling time? Production time?

A: About 1-7 days (existing color). Depending on your quantity, about 15-45 days.

1、问：玻璃容易碎吗？ 什么时候放在冰箱里？

答：不打破玻璃和非冷冻凝胶在冰箱中超过 1 年！ 我们使用的玻璃是高品质更厚更坚固的玻璃食品级，内部是化妆品级聚合物凝胶液体。 无毒、可重复使用、环保。

2. 问：你可以做 DDP 运输，小起订量吗？

 答：是的，我们可以为您提供 1 盒的小起订量，我们可以向许多不同国家/地区进行 DDP 运输、快递运输、海运，请根据具体情况与我们核对，谢谢。

3. 问：你们是工厂还是贸易公司？

  A: 我们是位于广东市超过7年的工厂

4. 问：采样时间？ 生产时间？

A: 大约 1-7 天（现有颜色）。 根据您的数量，大约 15-45 天。

1. How do I get samples for testing? How many days can I get?

Usually, we use DHL, FedEx, UPS to ship samples, it takes 3-5 days to reach your country.

2. What is the quality of your products?

Throughout the production process, quality is always the top priority of the requirements. From delivery to mass production, the relevant departments will strictly implement the highest quality policy. 5 times QC before we ship these goods to our customers. We use a three-dimensional and strict production management mode to ensure the quality and delivery of each product.

3. Can you customize our logo/brand on the product?

Yes. We can make custom logo/branding on the product. OEM orders are always welcome. A professional R&D team can provide you with free design and support.

4. What is the MOQ for OEM order?

Usually, box customization is 500 pieces. For OME of any shape or new design, we also support, MOQ is 1000pcs, because we are direct factory, which has the advantage.

5. How long will it take for mass production?

It takes 7-15 days for each different quantity.

* 500-1000 pieces: 10-15 days

* 1000-5000 pieces: 20-25 days

*More than 5000 pieces: 20-25 days

1.我如何获得样品进行测试？我能拿到多少天？

通常，我们使用 DHL、FedEx、UPS 运送样品，到达您的国家需要 3-5 天。

2. 你们的产品质量如何？

在整个生产过程中，质量始终是要求的重中之重。从提货到量产，相关部门将严格执行最高质量方针。在我们将这些货物运送给我们的客户之前，经过 5 次 QC。我们以立体、严格的生产管理模式，确保每一件产品的质量和交期。

3.你能在产品上定制我们的标志/品牌吗？

是的。我们可以在产品上制作定制的标志/品牌。OEM 订单总是受欢迎的。专业的研发团队可以为您提供免费的设计和支持。

4.OEM 订单的起订量是多少？

通常，盒子定制是 500 件。对于任何形状或新设计的 OME，我们也支持，起订量为 1000 件，因为我们是直接工厂，具有优势。

5.量产需要多长时间？

每个不同的数量需要 7-15 天。

* 500-1000 件：10-15 天

* 1000-5000 件：20-25 天

* 超过 5000 件：20-25 天

Q: Can I get some samples?

A: Yes, sample order is available. And shipping also needs to be paid.

Q: Can I customize the logo for the sample?

A: Yes, we can print your logo on the product, please contact me to check the extra charge.

Q: Can I do custom packaging?

A: Yes, we provide OEM for products and packaging.

Q: How to send the goods?

A: Because it comes with batteries, it must be shipped through special channels.

Small Quantity: Ships by express included in DHL, FedEx. door to door.

Large quantity: by sea or by air.

For tax included, please contact me before placing your order.

Q: Can I see real pictures or videos of the product?

A: Yes, please contact me for real pictures or videos.

Q: What are your payment terms?

A: Alibaba Trade Assurance, TT, Western Union.

问：我可以得到一些样品吗？

A: 是的，样品订单是可用的。 和运费也需要支付。

问：我可以为样品定制徽标吗？

A: 是的，我们可以在产品上打印您的标志，请联系我检查额外费用。

问：我可以做定制包装吗？

A: 是的，我们为产品和包装提供 OEM。

问：如何发送货物？

A: 因为是带电池的，所以必须通过特殊渠道发货。

小数量：通过 DHL、FedEx 中包含的快递发货。 挨家挨户。

大数量：海运或空运。

如需含税，请在下单前与我联系。

Q: 我可以看到产品的真实图片或视频吗？

A: 是的，请联系我获取真实图片或视频。

问：你们的付款条件是什么？

答：阿里巴巴贸易保证、TT、西联汇款。

Q: How do I get samples?

A: Samples can be free, and the freight is at your own expense. We will arrange samples for you immediately after payment is made. Please ask for your full address and I will check the shipping accordingly for you.

Q: Do you accept private labels?

A: 1. Yes, own brand can be used, and we can customize it for you upon request.

2. Of course, OEM is available, you can put your logo on the box and label.

3. You can send your works directly to us for printing, we also have a professional design team, we can design for you according to your requirements

Your pictures, samples or ideas.

Q: How to pay for shipping?

A: You can arrange payment through paypal, or through trade assurance, or TT.

Q: Can it be customized?

A: Of course, the color, fragrance, weight, shape, packaging can all be customized upon request.

Q: Do you do Amazon?

A: We don't do Amazon directly, but most of our customers sell on Amazon, and we will fully support our customers.

Q：我如何获得样品？

A：样品可以免费，运费自理。 付款完成后，我们将立即为您安排样品。 请问您的完整地址，我会相应地为您检查运费。

Q：你们可以接受私人标签吗？

A：1.是的，可以使用自有品牌，我们可以根据要求为您定制。

2.当然，OEM 是可用的，您可以将您的标志放在盒子和标签上。

3.您可以将您的作品直接发送给我们进行打印，我们也有专业的设计团队，我们可以根据您的要求为您设计

您的图片、样品或想法。

Q：运费怎么付？

A：您可以通过paypal安排付款，也可以通过贸易保证，或TT。

Q：可以定制吗？

A：当然，颜色、香味、重量、形状、包装都可以根据要求定制。

问：你做亚马逊吗？

A：我们不直接做亚马逊，但是我们的大部分客户都是在亚马逊上销售的，我们会全力支持我们的客户。

Are you a factory or a trading company?

We are factory, we can guarantee our price is first hand, high quality and competitive price.

2. Why is there a price range?

Product images listed are for general information only. This product is available in many designs, sizes and specifications. Please consult our sales staff for more specific prices

3. How to place an order?

You can contact any of our sales people to order. Please provide the details of your request as clearly as possible. So we can send you a quote as soon as possible. For design or further discussion, it is best to contact us via Skype, TradeManger or QQ or WhatsApp or other instant means in case of delay.

4. How do I make my custom logo and packaging?

OEM is welcome. If you need a logo or custom packaging, you can contact our sales for specific logo details and pricing.

5. How soon can I receive the samples?

The samples will be ready for delivery within 1-3 days after you pay for the samples and send us confirmation documents. Samples will be sent to you by courier and arrive within 3-5 days. We can provide samples for free, but need to pay for shipping.

6. What is the lead time for mass production?

Honestly, it depends on the order quantity and the season you place your order. According to general order always 10-30 days.

7. What are your delivery terms?

We accept EXW, FOB, CFR, CIF, etc. You can choose the one that is most convenient or cost-effective for you.

8. What is the payment method?

1) We accept Paypal, TT, Wester Union, L/C, D/A, D/P, MoneyGram, etc.

2) 0DM, OEM order, 30% prepaid, balance before shipment.

9. How does your factory conduct quality control?

To ensure that customers buy quality materials and services from us. Before the customer places the order, we will send each sample to the customer for approval. Before shipment, our Offit staff will check the quality one by one. Quality is our culture.

你是工厂还是贸易公司？

我们是工厂，我们可以保证我们的价格是第一手的，高质量和有竞争力的价格。

2.为什么价格有区间？

所列产品图片仅供一般参考。该产品有许多设计、尺寸和规格。请咨询我们的销售人员了解更具体的价格

3.如何下单？

您可以联系我们的任何销售人员订购。请尽可能清楚地提供您的要求的详细信息。所以我们可以在第一时间向您发送报价。对于设计或进一步讨论，最好通过Skype，TradeManger或QQ或WhatsApp或其他即时方式与我们联系，以防延误。

4. 如何制作我的定制标志和包装？

欢迎 OEM 。如果您需要徽标或定制包装，您可以联系我们的销售人员了解具体的徽标细节和价格。

5. 多久可以收到样品？

在您支付样品费用并向我们发送确认文件后，样品将在 1-3 天内准备好交付。样品将通过快递发送给您，并在 3-5 天内到达。我们可以免费提供样品，但需要支付运费。

6. 量产的交货期如何？

老实说，这取决于订单数量和您下订单的季节。根据一般订单总是 10-30 天。

7. 你们的交货条件是什么？

我们接受 EXW、FOB、CFR、CIF 等。您可以选择对您来说最方便或最具成本效益的一种。

8. 支付方式是什么？

1) 我们接受 Paypal、TT、Wester Union、L/C、D/A、D/P、MoneyGram 等。

2) 0DM，OEM 订单，预付 30%，发货前平衡。

9.你们工厂如何进行质量控制？

为了确保客户从我们这里购买优质的材料和服务。在客户下订单之前，我们会将每个样品发送给客户进行批准 在发货前，我们的奥菲特员工将逐个检查质量。质量是我们的文化。

1. How does your factory do regarding quality control? 

Quality is priority!  Every worker keeps the QC from the very beginning to the very end; 

All raw material we used are environmental-friendly; 

Skillful workers care every detail handing the stamping, printing, stitching, packing process; 

Quality control department specially responsible for quality checking in each process. 

2. How can I get a sample? 

The sample can be free, and the freight will be in charge of you.  After payment done, we will arrange samples for you immediately.  May I have your full address, I will check the freight for you accordingly. 

3.  What’s your payment term? 

Normally our payment term is 30% before order, 70% pay off before shipment, also you can arrange payment by paypal or western union. 

4. Can you accept private label ? 

1. Yes, private label is available, we can customize for you as request. 

2. Sure, OEM is available, you can put your logo on the box and labels. 

3.  you can send us your artwork to do print directly, also we have professional design team, we can design for you according to your picture ,sample or idea. 

1.你们工厂在质量控制方面做得怎么样?

质量第一!每个工人从开始到结束都有QC;

我们使用的所有原材料都是环保的;

熟练的工人关心每一个细节，处理冲压，印刷，缝合，包装过程;

质检部专门负责各工序的质量检查。

2.我怎样才能拿到样品?

样品可以免费，运费由你负责。付款后，我们会立即安排样品给你。请告诉我您的详细地址，我将为您查询运费。

3.你们的付款条件是什么?

通常我们的付款方式是下单前30%，发货前付清70%，也可以通过paypal或西联汇款。

4.你能接受私人标签吗?

1.是的，有专用标签，我们可以根据您的要求为您定制。

2.当然，OEM是可以的，你可以把你的标志放在盒子和标签上。

3.您可以将您的作品直接寄给我们做打印，我们也有专业的设计团队，我们可以根据您的图片，样品或想法为您设计。

Q: Are you a Factory/Manufacturer? A: Yes, we are the specialized in producing Beauty & Healthy products with 12 years’ experience Main For Jade Roller, Gua Sha Board, Jade Beauty Bar and son on. Q:How can i got the free sample? Normally, we would offer the free sample for 1pc, but the freight would needed charge of yours. Q:When will dispatch for the goods? Sample can be dispatch after got the payment within 1-3 days. Bulk Quantity base on the produce schedule about 30-35 days after got the payment done. Q:What's the quality of the products? A: We offer the best quality quartz/crystal raw material which is imported.

1. Do you offer Blind Drop Shipping - or without sending an invoice and any associated marketing materials including in or on the packaging. A: Yes, we can provide Blind dropshipping service for you. 2. Can I make my customize logo and packaging or private label? A: Yes, please contact us for specific details if you need a logo or custom packaging. 3. Do you accept small orders? A: Yes, we accept small orders or trial orders to test market demand. 4. May I get your samples to check the quality first? A: Yes, we can arrange the shipping for you within 1-2days. 5. What's the shipping way? A: Regarding the samples order, we can send them by FedEx, DHL, TNT express and the bulk orer are shipped by sea shipping as per the client's demands. 6. How long can you ship the goods? A: For products that are in stock, we can deliver to you within 1-2 days, for mass order is 20-25 days. 7. How about the after-sales service? A: We will make 100% inspection during production and before packaging. If there is any problem with functional and quality, we'd like to provide a replacement in the next order.

1. 您是否提供盲降航运-或不发送发票和任何相关的营销材料，包括在或在包装上。

A:是的，我们可以为您提供盲送服务。

2. 我可以做我的定制标志和包装或私人标签吗?

A:是的，如果您需要logo或定制包装，请联系我们了解具体细节。

3.你们接受小额订货吗?

A:是的，我们接受小额订单或试订单以测试市场需求。

4. 我可以先拿你们的样品检验一下质量吗?

A:是的，我们可以在1-2天内为您安排发货。

5. 运输方式是什么?

A:关于样品订单，我们可以通过联邦快递，DHL, TNT快递寄出，散装货按照客户的要求走海运。

6. 你们多久能装运这批货?

A:对于有库存的产品，我们可以在1-2天内发货给你，大量订购需要20-25天。

7. 售后服务怎么样?

A:我们会在生产过程中和包装前做100%的检验。如果在功能和质量上有任何问题，我们希望在下一批订单中提供替换。

1- Are you a manufacturer or trade company?
We are a professional Manufacturer of Beauty care products since 2016.

2- What’s your main market?
Our market share mainly from Europe and America countries.

3- How do you ensure high quality of your products?
We adopt strict QC standard process with at least 6 steps testing from raw material purchase to finished product.

4- Do you have your own R&D team?
Yes, our R&D team constantly design and produce latest products according to the market trend to keep leading in the industry.

5- What warranty service do you offer?
For quality, we take each step very carefully for all our customers, providing a satisfied and strong backup for your sales and promotion. We offer 1 year warranty for all our products.

6- What’s your payment term?
T/T, Western Union or Paypal.

7- How about your shipment way?
For large quantity order, usually shipped by sea.
For small quantity order, usually shipped by air or express, such as DHL,FEDEX,UPS,TNT,EMS and so on.

1-你们是制造商还是贸易公司?

自2016年以来，我们是一家专业的美容护理产品制造商。

2-你们的主要市场是哪里?

我们的市场份额主要来自欧美国家。

3-你们如何保证产品的高质量?

我们采用严格的QC标准流程，从原料采购到成品，至少有6个步骤的检测。

4-你有自己的研发团队吗?

是的，我们的研发团队根据市场趋势不断设计和生产最新的产品，保持行业领先地位。

你们提供什么保证服务?

在质量方面，我们对所有客户都非常认真，为您的销售和推广提供满意和强有力的支持。我们所有的产品都提供一年的保修期。

你们的付款条件是什么?

电汇、西联汇款或贝宝。

你们的装运方式是怎样的?

对于大量订单，通常海运。

对于小批量订单，通常采用空运或快递方式，如DHL,FEDEX,UPS,TNT,EMS等。